Privacy Policy

Introduction

Greathouse Custom Epoxy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our residential and commercial epoxy and concrete coating services. By using our services or website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name and contact information (phone number, email address, mailing address)
• Property address and project details
• Payment information (credit card, billing address) when applicable
• Photos or images you share for project estimates
• Communication records including phone calls, text messages, and emails
• Any other information you voluntarily provide to us

Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our coating services
• To respond to your inquiries and provide estimates
• To schedule appointments and manage projects
• To communicate with you about your project, including updates and follow-ups
• To send promotional communications (only with your explicit consent)
• To process payments and maintain financial records
• To protect against fraud and ensure security
• To comply with legal obligations
• To analyze website usage and improve user experience

SMS & Text Messaging Disclosure

By providing your mobile phone number and opting in to receive text messages from Greathouse Custom Epoxy, you consent to receive SMS/text messages related to your inquiry, estimate, project updates, appointment reminders, and customer service communications.

Your SMS Rights

• Opt-Out: Reply STOP to any message to unsubscribe from SMS communications
• Help: Reply HELP to any message for assistance or contact us directly
• Message Frequency: Message frequency varies based on your project and communication preferences

Important SMS Notices

• Message and data rates may apply depending on your mobile carrier and plan
• We are not responsible for any charges from your wireless carrier
• Carriers are not liable for delayed or undelivered messages
• SMS opt-in consent is not required as a condition of purchasing our services

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, communication platforms) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business
• Protection: To protect the rights, property, or safety of Greathouse Custom Epoxy, our customers, or others

We explicitly do NOT share SMS opt-in data, mobile phone numbers collected for SMS purposes, or text messaging consent information with any third parties for their marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand how visitors interact with our site. These technologies help us:

• Remember your preferences and settings
• Understand how you navigate our website
• Measure the effectiveness of our marketing efforts
• Improve our website and services

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Email Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link in any email
• SMS Opt-Out: Reply STOP to any text message to stop receiving SMS communications
• Phone Calls: Request to be placed on our internal do-not-call list

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: